FAQs: Answers to your most frequently asked questions

For many of your banking needs, the fastest way to access and manage your finances is through Wells Fargo online banking and our mobile app. We encourage you to learn more about Wells Fargo’s online and mobile banking features, which enable you to bank from anywhere 24 hours a day, 7 days a week.

We recommend downloading our mobile app, which you can use with your eligible account to deposit checks, pay bills, transfer money, set and receive alerts, and send and receive money through Zelle®.

Our contact centers are open to serve you. As we support those impacted by COVID-19, we are experiencing longer than usual call volumes and wait times. We apologize for any inconvenience and ask for your understanding as we work to serve all of our customers.

You can also access our branches and ATMs. Check Wells Fargo’s branch locator for branch status, location and hours of operation, as well as available drive-up only locations.

We are open for business. We are making temporary adjustments to our branch locations for the safety of our customers and employees including:

  • Reduced hours at many locations. The hours in these locations will be 9:30am to 4:00pm Monday through Friday and 9:00am to 12:00pm on Saturday.
  • Reduced lobby access or branch closures due to national and regional guidance. Before visiting your local branch location, we encourage you to visit our branch locator to check status.
  • Reduced branch access to promote social distancing may include drive-up access only or a limit to the number of customers allowed inside the branch at one time.

Appointments will continue to be available in some branches for services that can only be completed in the branch. If you need to meet with a banker in person, access your safe deposit box, etc., please make an appointment and enter your specific request in the comments section.

Wells Fargo continues to follow all public health guidance in all of the communities in which we operate, and the company is implementing an enhanced cleaning program in all properties. Our first priority remains keeping Wells Fargo employees and customers safe and well-informed, while continuing to meet the needs of our customers.

We ask that you help us contain the spread of the virus: if you are sick, tested positive for COVID-19 or have been exposed, please do not come to our branches or offices. Instead, access our mobile or online banking services, or call our call centers. If you do come in, please be aware that we are actively taking social distancing precautions, which may limit the amount of customers we let into the branch or office at a certain time. We thank you for your understanding and patience as we ensure the continued health and safety of our customers and team members.

While many transactions can be done through online or mobile banking, or at a Wells Fargo ATM, if you need to visit a branch that has limited access, and can safely do so, please check Wells Fargo’s branch locator for branch status, location and hours of operation, as well as available drive-up only locations.

We are committed to helping you during these challenging and unprecedented times.  If you are experiencing a financial hardship as a result of COVID-19, we want to hear from you and understand your specific needs. If you need assistance, visit our Customer Service page for contact information.

Wells Fargo is offering fee waivers, payment deferrals and other expanded assistance for impacted customers with credit card, automobile loans, mortgages, small business and personal loans. Additionally, we have taken steps to help our customers including suspending residential property foreclosure sales, evictions and involuntary automobile repossessions. Please contact us to find out what assistance may be available to you.

We are committed to serving you during these challenging and unprecedented times. Wells Fargo is working on a daily basis to ensure we are putting measures in place to support the needs of our impacted Small Business customers in the most effective ways.

If your business is experiencing a financial hardship as a result of COVID-19, we want to hear from you and understand your specific needs. We encourage you to reach out directly to Wells Fargo and speak with a trained specialist to discuss options available. If you need assistance, please visit our Small Business Customer Service page, which includes contact information. You can also visit Wells Fargo Works to leverage important tools and resources for your business.

Sign up may be required. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply. Some accounts are not eligible for mobile deposit. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Available to almost anyone with a U.S.-based bank account. For your protection, Zelle should only be used for sending money to friends, family, or others you know and trust. Sending money with Zelle is similar to making a payment in cash. Your mobile carrier’s message and data rates may apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Wells Fargo Bank, N.A. Member FDIC. Equal Housing Lender