Financial support for Wells Fargo Auto customers

We’re here to help

As the Coronavirus (COVID-19) situation continues to evolve, we remain committed to you, our employees, and our communities. We know that this is a challenging time and many are experiencing financial uncertainty due to the COVID-19 pandemic. We are here to help guide you through it.

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To help save you time, we encourage you to manage your Wells Fargo Auto loan account using online banking, available 24 hours a day, 7 days a week. Using online banking, you’ll be able to:

  • Make a payment
  • View your payment and transaction history
  • Request a payoff quote

If you haven’t already signed up for Wells Fargo online banking, you can enroll at any time. It’s quick and easy, and provides immediate access to your account information from anywhere anytime – no need to wait on hold for help.

If you are experiencing financial challenges, or have long term or more permanent financial impacts as a result of the COVID-19 pandemic, we may be able to help.

If you are able, you should continue to make your regular scheduled monthly payments to avoid additional loan costs.

If you cannot make your payments, you may be eligible to defer your payments by up to three months if you are impacted by COVID-19, even if you previously received a deferment. By deferring your payments to a later date, you will owe more interest on your loan than originally disclosed.

If you would like to request up to a three-month payment deferment, please sign on to your account, select your auto loan from account summary, and then select Get Help Now at the top of the auto loan page. We will review your request to determine if you are eligible for a deferment. Please note that the last day to submit a payment deferment request related to COVID-19 is December 30, 2020.

If you are 60 days or more past due in making payments, please contact us to discuss what options may be available to you.  

If you received your loan directly through Wells Fargo (versus at a dealership), please call us at 1-800-559-3557, Monday – Friday, 8:00 am to 6:00 pm local time to request a payment deferment.

Frequently asked questions

What if I am experiencing financial hardship due to COVID-19 and cannot make my upcoming payment?

You can request a payment deferment online.  Sign on to your account, select your auto loan from account summary, and then select Get Help Now at the top of the auto loan page. We will review your request to determine if you are eligible for a deferment. Please note that the last day to submit a payment deferment request related to COVID-19 is December 30, 2020.

If you are 60 days or more past due in making payments, please contact us to discuss what options may be available to you.

  • If you don’t have an online account, you can enroll online or call us at 1-800-289-8004, Monday – Thursday, 7:00 a.m. to 10:00 p.m., Friday, 7:00 a.m. to 9:00 p.m., and Saturday, 7:00 a.m. to 5:30 p.m. Central Time.
  • If you received your loan directly through Wells Fargo (versus at a dealership), please call us at 1-800-559-3557, Monday – Friday, 8:00 a.m. to 6:00 p.m. local time to request a payment deferment.

Yes. You will need to submit your request by December 30, 2020. After that time we will no longer accept requests for payment deferments related to COVID-19.

You will need to request payment assistance for each account separately.

Auto loan payment deferment impacts

If you cannot make your payments, you may be eligible for up to a three-month payment deferment if you are impacted by COVID-19, even if you previously received a deferment. By deferring your payments to a later date, you will owe more interest on your loan than originally disclosed. Please note that the last day to submit a payment deferment request related to COVID-19 is December 30, 2020.

If your account is current and you are approved for a deferment, your scheduled payment due date will be pushed out up to three months, and the loan maturity date will also be extended by up to three months.

  • For example, if your next payment due date is August 1, and you receive a three-month deferment, your next payment due will be pushed out to November 1. If the loan maturity date is August 2024, and you receive a three-month deferment, the new maturity date will be November 2024.

Interest will continue to accrue on the unpaid balance during the deferment period. By deferring your payments to a later date, you will owe more interest on your loan than originally disclosed. This means that, assuming you make no payments during the deferment period, and you resume making your regular scheduled monthly payment after your deferment ends, you will have a balance due on or after your loan maturity date. Depending on your loan status, the first payment(s) you make after your deferment ends may be applied to interest that accrued during the deferment period.

Although you cannot cancel a deferment, you may continue to make payments during the deferment period, which will reduce the amount of interest owed at the end of the deferment. If you choose to make a payment of any amount during the deferment period and you resume making your regular scheduled monthly payments after your deferment ends, then the balance due after your loan maturity date could be less or zero.

We may contact you towards the end of your deferment period to see if there are any other options available to assist you. If you need further assistance, you can also contact us directly to discuss other assistance options.

If your account is past due, you may still be eligible for up to a three-month payment deferment. If your account is past due and you are approved for a three-month deferment, you will have a payment due sooner than three months. If you are 60 days or more past due in making payments, please contact us to discuss what options may be available to you. The examples below show how three-month deferments are applied to past due accounts:

  • One month past due: On July 1 you received a three-month deferment when you were already one month past due. This means your next payment due date will be September 1. By using one month of the deferment, your account becomes current, and your next two monthly payments will be deferred, for a total of three months of payment deferments. If you do not make a payment by October 1, your account will again be one month past due at that time.
  • Two months past due: On July 1 you received a three-month deferment when you were already two months past due. This means your next payment due date will be August 1. By using two months of the deferment, your account becomes current, and your next monthly payment will be deferred, for a total of three months of payment deferments. If you do not make a payment by October 1, your account will again be two months past due at that time.
  • Three months past due: On July 1 you received a three-month deferment when you were already three months past due. This means your next payment due date is July 1. By using three months of the deferment, your account becomes current. If you do not make a payment by October 1, your account will again be three months past due at that time.

We may contact you towards the end of your deferment period to see if there are any other options available to assist you. If you need further assistance, you can also contact us directly to discuss other assistance options.

If you are able, you should continue to make your regular scheduled monthly payments to avoid additional loan costs. If you cannot make your payments, you may be eligible for up to a three-month payment deferment if you are impacted by COVID-19, even if you previously received a deferment. Please note that the last day to submit a payment deferment request related to COVID-19 is December 30, 2020.

Sign on to your account, select your auto loan from account summary, and then select Get Help Now at the top of the auto loan page to request a payment deferment. Once you submit a request, we will review it within the next 5 business days to determine if you are eligible for a deferment. We will send you a letter about your deferment eligibility within 10 business days.

If you are 60 days or more past due in making payments, please contact us to discuss what options may be available to you.

If you received your loan directly through Wells Fargo (versus at a dealership), please call us at 1-800-559-3557, Monday – Friday, 8:00 a.m. to 6:00 p.m. local time.

If you are able, you should continue to make your regular scheduled monthly payments to avoid additional loan costs. If you cannot make your payments, you may be eligible for up to a three-month payment deferment if you are impacted by COVID-19, even if you previously received a deferment.

Please sign on to your account, select your auto loan from account summary, and then select Get Help Now at the top of the auto loan page to request a payment deferment. We will review your request to determine if you are eligible for a deferment. Please note that the last day to submit a payment deferment request related to COVID-19 is December 30, 2020.

Once you submit a request, we will review it within the next 5 business days to determine if you are eligible for a deferment. We will send you a letter about your deferment eligibility within 10 business days.

If you are 60 days or more past due in making payments, please contact us to discuss what options may be available to you.

If you received your loan directly through Wells Fargo (versus at a dealership), please call us at 1-800-559-3557, Monday – Friday, 8:00 a.m. to 6:00 p.m. local time.

If you currently have a deferment related to COVID-19 applied to your account and you’ve also been impacted by a recent natural disaster, please call us approximately two weeks before your COVID-19 deferment ends to discuss what options may be available to you.

Qualifications and situations that affect eligibility for an auto loan payment deferment

If you are past due in making payments, you can still request a deferment. If you are 60 days or more past due in making payments, please contact us to discuss what options may be available to you.

Yes. If you are in a bankruptcy status, you can still request a deferment. We recommend you speak with your bankruptcy attorney for more information about whether a deferment is the right option for you.

What happens with your auto loan account during the deferment period?

Yes. We will continue to send you a statement / eStatement showing the amount due every 30 days. The statement will still show the amount due and it will reflect the next payment due date.

Yes. Interest will continue to accrue on the unpaid balance during the deferment period. By deferring your payments to a later date, you will owe more interest on your loan than originally disclosed. This means that, assuming you make no payments during the deferment period, and you resume making your regular scheduled monthly payment after your deferment ends, you may have a balance due on or after your loan maturity date. Depending on your loan status, the first payment(s) you make after your deferment ends may be applied to interest that accrued during the deferment period.

Yes. You may continue to make payments during the deferment, which will reduce the amount of interest owed at the end of the deferment.

If you choose to make a payment of any amount during the deferment period and you resume making your regular scheduled monthly payment after your deferment ends, then the balance due after your loan maturity date could be less or zero.

If you are enrolled in our Automatic Loan Payment (ALP) program and your payment is scheduled three or more business days after your deferment is approved, your automatic payments will be paused until your new payment due date. If your ALP is scheduled less than three business days from the date your deferment is approved, the payment will occur as scheduled and your deferment will start the following month.

After your deferment is approved, be sure to confirm your ALP date, which you can view in online banking. If you would like to make any changes to your ALP date, please contact us.

If you have bill pay set up through Wells Fargo or another financial institution, be sure to request a temporary suspension of your payments, otherwise your payment will continue as scheduled.

Yes. After the deferment period ends, you will need to resume making your full and timely payments on this loan.

  • Depending on your loan status, the first payment(s) you make after your deferment ends may be applied to interest that accrued during the deferment period.
    • The payment(s) may also be applied to other fees and charges owed on your account before the outstanding principal. This could result in the principal balance of your loan being reduced at a slower rate.
    • This means that you may still have a balance on or after your loan maturity date.
    • If you have an amount due on or after your loan maturity date, you can continue to make a regular monthly payment until your outstanding balance is paid in full.

While you cannot cancel a deferment, you can continue making monthly payments during the deferment period, if you would like.

If you choose to make a payment of any amount during the deferment period and you resume making your regular scheduled monthly payment after your deferment ends, then the balance due after your loan maturity date could be less or zero.

Due to the COVID-19 pandemic, we are experiencing a high volume of requests. We will review your request within the next 5 business days to determine if you are eligible for a deferment. We will send you a letter about your deferment eligibility within 10 business days.

If you purchased any additional products along with your vehicle, such as Guaranteed Asset Protection (GAP) or credit insurance, please refer to the product agreement for information about how coverage might be impacted. The coverage period for additional products may not change even though the loan maturity date is extended, leaving you with a period of the loan with no coverage under the relevant product(s).

Other Questions

You won’t be charged late fees during your deferment period. Otherwise, you are still subject to the terms and conditions of your account, which includes late fees for missed payments.

Your enrollment in this payment assistance program may factor into our decisions in evaluating whether to grant you any new credit, or the terms of that credit.

Yes, please visit wellsfargo.com/auto-loans/assist for more information about payment assistance.