Branch and banking updates

We’re committed to helping you through these challenging times

As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. While we may not be seeing you as often as before, please know that you are in our thoughts. Be safe and take care of yourself and your loved ones.

We remain committed to keeping you updated on how we are responding to the COVID‑19 situation as it evolves. For more information on how we're helping customers, visit wellsfargo.com/coronavirus.

Our branches and call centers remain open to serve you but are experiencing longer than normal wait times. Here’s where you can find info quickly:

  • For many of your banking needs, the fastest way to access and manage your finances is through our mobile app and online banking: Pay bills1, send and receive money2 with Zelle®, and more. Get Tips
  • For answers to common account questions, visit our Checking and Savings Help page.
  • Watch the video below to learn how to deposit a check with the Wells Fargo Mobile® app.3

Mobile Deposit

Want to save yourself a trip to the bank?

Mobile deposits are fast and easy.

And the best part? It’s already built into the Wells Fargo Mobile® app.

To get started, download the app and sign on.

Select “Deposit Checks” from the menu.

Choose the desired account

and enter the amount.

Before moving on, make sure to sign the back of the check

and write: “For Mobile Deposit at Wells Fargo Bank Only”

or, if available you can mark the box CHECK HERE IF MOBILE DEPOSIT.

Now, take a picture of the front and back of your endorsed check.

Submit your deposit, and you’re done.

You’ll get an on-screen confirmation as well as an email to let you know your deposit has been received.

Write, “mobile deposit” and the date on the front of the check.

You should keep the check secure for 5 days before tearing it up.

It’s that simple!

Deposit your next check with mobile deposit.

Available in the Wells Fargo Mobile® app.

Some accounts are not eligible for mobile deposit. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.

Copyright 2019 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

 

Visiting a branch

Updated July 13: In response to increases in positive COVID-19 cases across the country and updated CDC guidelines, we are requiring everyone to wear a face covering before entering any of our branches or locations, even if not mandated by local ordinances. We feel this heightened safety precaution is necessary as we remain committed to your health as well as to that of our employees and communities. Alternatively, you can get many of your banking needs done online, using our mobile app, at an ATM, and at our drive-up lanes. 

As always, if you are sick, have recently tested positive, or have been exposed to COVID-19, please do not come to a branch or office. 

Please check availability and hours of operation status before you leave your house. If you’d like to meet with a banker, consider making an appointment so you can avoid waiting in line. 

 

How we’re keeping branches and equipment clean and safe

We continue to enhance the measures we already have in place to ensure the health and safety of our customers and employees who continue to work at our locations, following Centers for Disease Control and Prevention (CDC) and public health guidance.

We have implemented enhanced cleaning procedures, installed hand sanitizers for both customer and employee use, and shipped nearly 700,000 cloth face masks to open branches, operations centers, contact centers, and other administrative sites across the country, with more in the pipeline.

While our ATMs and keypads are serviced daily to minimize the spread of COVID-19, please consider wearing a mask and gloves when at the ATM and using hand sanitizer afterwards. Do not spray cleaning solutions or use sanitizing wipes on the ATMs, which can damage them.

 

Requested coins may not be available due to nationwide shortage

The U.S. Mint has begun rationing deliveries of pennies, nickels, dimes, and quarters to all financial institutions starting Monday, June 15, 2020.

As a result, we are limiting businesses to one roll per denomination. There is a possibility that branches may run out of coins and not be able to fulfill any coin requests.

If you have rolled coins that you are not using, please consider depositing them at a branch.

 

Alternative ways to order foreign currency

Our branches no longer have foreign currency on hand for exchange or purchase; however, you can order online or by calling 1-800-626-9430 to have currency delivered to your home. For more details, read these FAQs. 

 

Safe deposit box access

Use the branch locator to make an appointment. If your branch is temporarily closed, and you need access to your safe deposit box, please send an email to SafeDepositServices@wellsfargo.com with your request, your name, and the city and state of the branch. A representative will follow up by phone or email within 2 business days to schedule an appointment for you to access your safe deposit box.

 

Using our ATMs

Use our ATM and Branch Locator tool to find a location near you.

  • Easy deposits. Wells Fargo ATMs will total your cash and check deposits right on the screen without the need for envelopes or deposit slips.
  • Tap and go. Add your Wells Fargo Debit or EasyPay® Cards to your digital wallet to access your account at a Wells Fargo ATM displaying the contactless symbol.
  • Know your limit. Your card has a maximum daily limit on the dollar amount of cash withdrawals you can make at an ATM. To view yours, sign on to Wells Fargo Online. Select Open Card Details for your card, and look under Limits for This Card.

 

Contacting Wells Fargo Advisors and Home Mortgage consultants

Wells Fargo Advisors branches have varying hours to serve you, and financial advisors are ready to help. Please contact your financial advisor directly or find office near you.

Although our physical Home Mortgage branches are closed, our local home mortgage consultants are available by phone or by appointment. Contact a consultant.

 


1 Sign-up may be required. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Enrollment with Zelle through Wells Fargo Online® is required. Terms and conditions apply. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Available to almost anyone with a U.S.-based bank account. For your protection, Zelle should only be used for sending money to friends, family, or others you know and trust. Sending money with Zelle is similar to making a payment in cash. Your mobile carrier’s message and data rates may apply. The Request feature within Zelle is only available through Wells Fargo using a smartphone. In order to send payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. For more information, view the Zelle® Transfer Service Addendum to Wells Fargo’s Online Access Agreement.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

3 Some accounts are not eligible for mobile deposit. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.