Answers to frequently asked Mortgage and Home Equity questions

Updated September 1, 2021

If you’re having difficulty making your payments due to COVID-19, learn more here about your options before requesting payment suspension to pause your mortgage payments.

If you’re able, you can continue to make safe and secure payments through online banking.

If your payment suspension is ending, we need to hear from you to discuss your options to resolve any missed payments. Contact us at 1-800-219-9739 to learn about next steps. You can also visit wellsfargo.com/repaymentdetails for information about post-payment suspension programs.

Thanks for your business, and please know that keeping you informed and keeping you in your home are our top priorities.