Answers to frequently asked Mortgage and Home Equity questions


Important Notice

February 25, 2021 update

To provide you with more time to financially recover from the COVID-19 pandemic, you may be able to extend your mortgage payment suspension for additional months, beyond the 12 months provided in accordance with the CARES Act. The amount of months you may extend varies by the type of loan you have.

If you’re on an active COVID-19 payment suspension, we’ll send you a letter prior to your payment suspension expiring that will let you know what type of loan you have and whether additional payment suspension is available.

If you’re ready to resume making payments now, call us at 1-800-219-9739 Mon – Fri: 7 am – 7 pm and Sat: 8 am – 6 pm Central Time.

As the pandemic continues to transform our daily lives, we’re making sure you have current information so you can make informed decisions about your home loan and finances.

If you’re having difficulty making your payments due to COVID-19, learn more here about your options before requesting payment suspension to pause your mortgage payments.

If you’re able, you can continue to make safe and secure payments through online banking.

Thanks for your business, and please know that keeping you informed and keeping you in your home are our top priorities.