{"id":4030,"date":"2020-09-16T15:52:16","date_gmt":"2020-09-16T15:52:16","guid":{"rendered":"http:\/\/update.wf.com\/coronavirus\/?page_id=4030"},"modified":"2022-06-08T20:22:49","modified_gmt":"2022-06-08T20:22:49","slug":"loans","status":"publish","type":"page","link":"https:\/\/update.wf.com\/coronavirus\/loans\/","title":{"rendered":"FAQs for Personal Loan payment relief due to COVID-19"},"content":{"rendered":"<p><strong>Helping you during these uncertain times<\/strong><\/p>\n<p>These are unprecedented and challenging times. If you're experiencing a hardship, or have other needs, we'll work with you.<\/p>\n<p>We created this page as a resource and we\u2019ll update it as the situation changes.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Wells Fargo Online<sup>\u00ae<\/sup><\/strong><\/p>\n<p><a href=\"https:\/\/connect.secure.wellsfargo.com\/auth\/login\/\">Wells Fargo Online banking<\/a> is the fastest and easiest way to manage your account. You can safely and securely make payments, check your balance, and access many other services <u><\/u>24\/7 from our website or mobile app.<sup>1<\/sup> If you don\u2019t have Wells Fargo Online<sup>\u00ae<\/sup>\u00a0you can <a href=\"https:\/\/oam.wellsfargo.com\/oamo\/identity\/enrollment\">enroll here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>Frequently asked questions<\/h2>\n\t\t<div class=\"container p-0 mb-4\">\n\t\t\t\t\t\t\t\t<div id=\"accordion4039\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse4039\" aria-expanded=\"false\" aria-controls=\"collapse4039\" id=\"#heading4039\">\n\t\t\t\t\t\t\t\tHow is Wells Fargo helping customers experiencing hardships related to COVID-19?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse4039\" class=\"card-body collapse\" data-parent=\"#accordion4039\" aria-labelledby=\"#heading4039\"><p>We know that this is a challenging time and we are committed to helping guide you through it.<\/p>\n<p>These FAQs provide information about our COVID-19 financial support as of March 8, 2021. This information is subject to change at any time without notice. If you currently have payment assistance and have questions about the terms of the assistance, please contact us.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t<\/div><!-- .container -->\n\t\t\n<p><strong>Financial support<\/strong><\/p>\n\t\t<div class=\"container p-0 mb-4\">\n\t\t\t\t\t\t\t\t<div id=\"accordion8059\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8059\" aria-expanded=\"false\" aria-controls=\"collapse8059\" id=\"#heading8059\">\n\t\t\t\t\t\t\t\tWhat if I am experiencing financial hardship and cannot make my scheduled payment?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8059\" class=\"card-body collapse\" data-parent=\"#accordion8059\" aria-labelledby=\"#heading8059\"><p>We may be able to help. To speak to someone about your situation, please call us:<\/p>\n<ul>\n<li>Personal Loan, CD\/Savings Secured Loan, and Motorcycle and Specialty Vehicle Loan accounts: <span style=\"white-space: nowrap;\"><strong>1-866-828-5047<\/strong><\/span> (available Monday \u2013 Thursday,\u00a08:00 am \u2013 5:30 pm; and Friday, 8:00 am \u2013 4:30 pm Central Time).<\/li>\n<li>Relay calls accepted, including 711.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8062\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8062\" aria-expanded=\"false\" aria-controls=\"collapse8062\" id=\"#heading8062\">\n\t\t\t\t\t\t\t\tI prefer not to go to the bank during COVID and I am not enrolled in Wells&nbsp;Fargo&nbsp;Online<sup>\u00ae<\/sup>. How do I enroll to manage my account?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8062\" class=\"card-body collapse\" data-parent=\"#accordion8062\" aria-labelledby=\"#heading8062\"><p>The fastest way to manage your account is through Wells Fargo Online<sup>\u00ae<\/sup>. If you need access to Wells\u00a0Fargo Online<sup>\u00ae<\/sup>,\u00a0<u><a href=\"https:\/\/oam.wellsfargo.com\/oamo\/identity\/enrollment\">enroll here<\/a><\/u>.<\/p>\n<p>Or to reach us by phone, you can call the following numbers:<\/p>\n<ul>\n<li>Personal Loan, CD\/Savings Secured Loan, and Motorcycle and Specialty Vehicle Loan accounts: <span style=\"white-space: nowrap;\"><strong>1-877-269-6056<\/strong><\/span> (available Monday \u2013 Thursday, 7:00 am \u2013 9:00 pm; and Friday, 7:00 am \u2013 4:30 pm Central Time).<\/li>\n<li>Relay calls accepted, including 711.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t<\/div><!-- .container -->\n\t\t\n<p><strong>Information for customers currently deferring payments<\/strong><\/p>\n\t\t<div class=\"container p-0 mb-4\">\n\t\t\t\t\t\t\t\t<div id=\"accordion8065\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8065\" aria-expanded=\"false\" aria-controls=\"collapse8065\" id=\"#heading8065\">\n\t\t\t\t\t\t\t\tWhat if I am currently or have already deferred payments?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8065\" class=\"card-body collapse\" data-parent=\"#accordion8065\" aria-labelledby=\"#heading8065\"><p>If you are currently deferring payments on a personal loan, you are not required to make a payment during your deferral period. However, because interest continues to accrue during your deferral period, it is to your benefit to make full or partial payments at any time you are able. Be sure to carefully review all information provided about what to expect during and after the deferral period.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8067\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8067\" aria-expanded=\"false\" aria-controls=\"collapse8067\" id=\"#heading8067\">\n\t\t\t\t\t\t\t\tWill interest continue to accrue while my payments are deferred?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8067\" class=\"card-body collapse\" data-parent=\"#accordion8067\" aria-labelledby=\"#heading8067\"><p>Yes. Interest will be charged according to the terms of your account.<\/p>\n<p>For personal loans, the interest is not added to your unpaid balance and more of the next payment(s) will be applied to interest. This may result in additional interest accruing on the principal balance over the life of the loan.<\/p>\n<p><strong>For Personal Loans:<\/strong> If you only make your scheduled payment amount each month after the deferral period ends, the additional interest that accrued during the deferral period will result in a larger amount owed on the last payment.<\/p>\n<p>For all accounts, you can always make payments during the deferral period and they will be applied in accordance with the terms of your credit agreement.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8069\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8069\" aria-expanded=\"false\" aria-controls=\"collapse8069\" id=\"#heading8069\">\n\t\t\t\t\t\t\t\tWill my maturity date be extended due to deferral?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8069\" class=\"card-body collapse\" data-parent=\"#accordion8069\" aria-labelledby=\"#heading8069\"><p>Yes, as a result of not making payments while in deferral your maturity date will be extended by the number of months your account was in deferral.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8071\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8071\" aria-expanded=\"false\" aria-controls=\"collapse8071\" id=\"#heading8071\">\n\t\t\t\t\t\t\t\tHow will deferring my payments affect any account fees?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8071\" class=\"card-body collapse\" data-parent=\"#accordion8071\" aria-labelledby=\"#heading8071\"><p>For <strong>personal loans<\/strong>, late fees and returned payment fees will be waived.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8073\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8073\" aria-expanded=\"false\" aria-controls=\"collapse8073\" id=\"#heading8073\">\n\t\t\t\t\t\t\t\tWhat will happen to my automatic or recurring payments if my payments are deferred?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8073\" class=\"card-body collapse\" data-parent=\"#accordion8073\" aria-labelledby=\"#heading8073\"><p>Please refer to information in the terms and conditions in our online payment-assistance request form for details on automatic or recurring payments you may have set up, and any actions you may need to take during and after the deferral period.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8075\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8075\" aria-expanded=\"false\" aria-controls=\"collapse8075\" id=\"#heading8075\">\n\t\t\t\t\t\t\t\tCan I make payments during my deferral period?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8075\" class=\"card-body collapse\" data-parent=\"#accordion8075\" aria-labelledby=\"#heading8075\"><p>Yes. You are encouraged to make full or partial payments at any time during your deferral period, if desired.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t\t\t\t<div id=\"accordion8077\" class=\"accordion border-bottom \">\n\t\t\t\t\t\t<div class=\"card m-0\">\n\t\t\t\t\t\t\t<button class=\"btn btn-link card-header collapsed text-left m-0\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse8077\" aria-expanded=\"false\" aria-controls=\"collapse8077\" id=\"#heading8077\">\n\t\t\t\t\t\t\t\tHow will deferring my payments be reported to the credit bureau during or after my payment deferment period?\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div id=\"collapse8077\" class=\"card-body collapse\" data-parent=\"#accordion8077\" aria-labelledby=\"#heading8077\"><p>During the payment deferment period: If your account was current, we will continue to report it to the credit bureaus as current. If your account was past due, we will not change the delinquency status we previously reported to the credit bureaus.<\/p>\n<p>After the payment deferment period: If your account was current, we will continue to report it to the credit bureaus as current. If your account was past due, we will resume reporting the delinquency status we previously reported to the credit bureaus.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div><!-- .card -->\n\t\t\t\t\t<\/div><!-- .accordion -->\n\t\t\t\t\t\t<\/div><!-- .container -->\n\t\t\n<p>&nbsp;<\/p>\n<section class=\"footnotes\">\n<hr \/>\n<p><sup id=\"branch1\">1 <\/sup> Availability may be affected by your mobile carrier\u2019s coverage area. Your mobile carrier\u2019s message and data rates may apply.<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Helping you during these uncertain times These are unprecedented and challenging times. If you're experiencing a hardship, or have other needs, we'll work with you. We created this page as a resource and we\u2019ll update it as the situation changes. &nbsp; Wells Fargo Online\u00ae Wells Fargo Online banking is the fastest and easiest way to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4030","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/pages\/4030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/comments?post=4030"}],"version-history":[{"count":0,"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/pages\/4030\/revisions"}],"wp:attachment":[{"href":"https:\/\/update.wf.com\/coronavirus\/wp-json\/wp\/v2\/media?parent=4030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}