Wells Fargo Private Student Loans

As of January 28, 2021 at 6:00 PM Central Time, we are no longer accepting new applications for Wells Fargo private student loans or Wells Fargo Private ConsolidationSM loans.

Already applied?
If you are a borrower or cosigner with an application in progress, please call us at 1-800-378-5526 Mon – Fri: 9:00 am – 5:00 pm Central Time, or login to check your application status or sign loan documents.

Need help with repayment?
Existing customers can call 1-800-658-3567 Mon – Fri: 7:00 am – 8:00 pm Central Time or view payment options, learn about repayment, or get answers to your payment questions.

Alert: If you need assistance or services related to COVID-19, learn more about how we can help.

General student loan questions?
Visit CollegeSTEPS® for guidance to help you manage your money confidently during college.

Wells Fargo is exiting the student loan business – we are selling and transferring our student loans. This means that in the coming months, Wells Fargo private student loans will be transitioned to a new loan holder and repayment will be managed by a new loan servicer, Firstmark, a division of Nelnet. More information will be delivered directly to our customers as soon as it becomes available.

 

Frequently asked questions

 

No, we are in the process of transferring our private student loans to a new loan holder and repayment will be managed by a new loan servicer, Firstmark, a division of Nelnet. This loan transfer will take some time to complete, so no action is required of our private student loan customers at this time. Instructions regarding loan repayment services will be delivered directly to you as soon as they are available. Until such time, please continue to make your student loan payments as you normally would.

Before your student loan transfers, you will receive written communications in the mail from Wells Fargo that define which student loans will transfer and on what date. These communications will include information and instructions regarding your account, payments, online access, and other details.

After your student loan is transferred, your student loan will no longer appear on Wells Fargo Online®. If your student loan is your only account with Wells Fargo, you will no longer have access to Well Fargo Online® after this transfer is complete. Firstmark Services will mail you written instructions describing how to set up online access using your new account number.

Until your student loan transfers, please continue to make your student loan payments to Wells Fargo as you normally would.

As of January 28, 2021 at 6:00 PM Central Time, we are no longer accepting new applications for Wells Fargo private student loans or Wells Fargo Private ConsolidationSM loans. If you need additional financing, you should contact your school’s financial aid office to consider other options. There you can find resources and information regarding scholarships, grants, and federal student aid. In addition, your school will likely have information regarding other lenders that work with your school to provide private student loans.

As of January 28, 2021 at 6:00 PM Central Time, we are no longer accepting new applications for Wells Fargo Private ConsolidationSM loans.

Questions about applying

1-800-378-5526
Mon – Fri: 9:00 am – 5:00 pm Central Time

Questions about your current student loan

1-800-658-3567
Mon – Fri: 7:00 am – 8:00 pm Central Time