FAQs for Personal Loan and Student Loan payment relief due to COVID-19

Helping you during these uncertain times

These are unprecedented and challenging times. If you're experiencing a hardship, or have other needs, we'll work with you.

We created this page as a resource and we’ll update it as the situation changes.

 

Wells Fargo Online®

Wells Fargo Online banking is the fastest and easiest way to manage your account. You can safely and securely make payments, check your balance, and access many other services 24/7 from our website or mobile app.1 If you don’t have Wells Fargo Online® you can enroll here.

 

Frequently asked questions

We know that this is a challenging time and we are committed to helping guide you through it.

These FAQs provide information about our COVID-19 financial support as of March 8, 2021. This information is subject to change at any time without notice. If you currently have payment assistance and have questions about the terms of the assistance, please contact us.

Financial support

We may be able to help. To speak to someone about your situation, please call us:

  • Personal Loan, CD/Savings Secured Loan, and Motorcycle and Specialty Vehicle Loan accounts: 1-866-828-5047 (available Monday – Thursday, 8:00 am – 5:30 pm; and Friday, 8:00 am – 4:30 pm Central Time).
  • Student Loan accounts: 1-800-658-3567 (available Monday – Friday, 7:00 am – 5:00 pm Central Time).
  • Relay calls accepted, including 711.

The fastest way to manage your account is through Wells Fargo Online®. If you need access to Wells Fargo Online® enroll here.

Or to reach us by phone, you can call the following numbers:

  • Personal Loan, CD/Savings Secured Loan, and Motorcycle and Specialty Vehicle Loan accounts: 1-877-269-6056 (available Monday – Thursday, 7:00 am – 9:00 pm; and Friday, 7:00 am – 4:30 pm Central Time).
  • Student Loan accounts: 1-800-658-3567 (available Monday – Friday, 7:00 am – 5:00 pm Central Time).
  • Relay calls accepted, including 711.

Information for customers currently deferring payments

If you are currently deferring payments on a personal loan or student loan, you are not required to make a payment during your deferral period. However, because interest continues to accrue during your deferral period, it is to your benefit to make full or partial payments at any time you are able. Be sure to carefully review all information provided about what to expect during and after the deferral period.

Yes. Interest will be charged according to the terms of your account.

For student loans and personal loans, the interest is not added to your unpaid balance and more of the next payment(s) will be applied to interest. This may result in additional interest accruing on the principal balance over the life of the loan.

For Student Loans: Your scheduled monthly payment due may increase when your deferral period is over.

For Personal Loans: If you only make your scheduled payment amount each month after the deferral period ends, the additional interest that accrued during the deferral period will result in a larger amount owed on the last payment.

For all accounts, you can always make payments during the deferral period and they will be applied in accordance with the terms of your credit agreement.

Yes, as a result of not making payments while in deferral your maturity date will be extended by the number of months your account was in deferral.

We do not charge any fees on student loans. This means, for example, that we do not charge application fees, origination fees, late fees, pay by phone fees, prepayment fees, and return check fees. This does not change if you defer your payments.

For personal loans, late fees and returned payment fees will be waived.

Please refer to information in the terms and conditions in our online payment-assistance request form for details on automatic or recurring payments you may have set up, and any actions you may need to take during and after the deferral period.

Yes. You are encouraged to make full or partial payments at any time during your deferral period, if desired.

During the payment deferment period: If your account was current, we will continue to report it to the credit bureaus as current. If your account was past due, we will not change the delinquency status we previously reported to the credit bureaus.

After the payment deferment period: If your account was current, we will continue to report it to the credit bureaus as current. If your account was past due, we will resume reporting the delinquency status we previously reported to the credit bureaus.

Other questions for student loan customers

If you have a student loan that is in more than 60 days late, you will need to call us at 1-800-658-3567 (available Monday – Friday, 7:00 am – 5:00 pm Central Time) for assistance making payments or with other questions. Student loan accounts more than 60 days delinquent at the time of deferment will be temporarily unavailable in Wells Fargo Online®.

We are also proactively communicating with customers who are past due on their payments to provide support and assess what payment solutions can best support them.

Wells Fargo student lending does not charge late fees. Wells Fargo does not engage in involuntary collections efforts, such as filing collection lawsuits, conducting set-off or pursuing wage garnishment, with respect to education loans.

If you are having difficulty making payments, please call us at 1-800-658-3567 (available Monday – Friday, 7:00 am – 5:00 pm Central Time) to discuss options that may be available to you.

We are no longer accepting new applications for Wells Fargo private student loans or Wells Fargo Private ConsolidationSM loans.

Wells Fargo is exiting the student loan business – we are selling and transferring our student loans. This means that this year, Wells Fargo private student loans will be transitioned to a new loan holder and repayment will be managed by a new loan servicer, Firstmark Services, a division of Nelnet.

Learn more about Wells Fargo Student Loans.

 


1 Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.